Our first experience with dunelm was when fran and other young male attended our house.. To put our old dog to sleep, they were the only vets that evening that would come out.. They spent about 2 hours with us and not only were we put at ease they spent a long time with butch trying to make it as settled as they could for him.. We always said if we got another dog there is no other vets we would go with.. All of the staff here are very very caring and everything is about the animal and making it more pleasurable for them.. Teddy loves it here and all the staff and the fuss he gets.. They are very very good price wise and dont sting you for the sake of it which some vets do. They have lots of plans you can get, we go with the pet plan as you get 4 lots of flea and worming treatment aswell as 4 lots of nail clippings and anal drainage if needed and it is omly 8 pound off a month sp exceptional value for money!