I was horrified when my cat arrived home last night with a tick attached to her neck. I rang Dunelm Vets and by 11am the next morning it has been cheerfully removed and I was given advice. All staff in this practice, from receptionists, to nurses and vets, are friendly, kind and approachable. Not easy during the current crisis too. A big thank you to you all for sorting out a relatively simple problem quickly, professionally and with compassion.